1. No Physical Shipping

8th Mile does not ship any physical goods. All purchases made on the website are strictly for digital event passes.

No physical tickets will be mailed to any address provided during registration.

2. Delivery of Passes

After successful payment, the event pass will be delivered to the user’s email address or made available as a QR code on the confirmation page.

Email delivery typically occurs within 15 minutes of payment. In rare cases, it may take up to 24 hours.

Ensure that the email provided is correct at the time of purchase. We are not responsible for passes delivered to incorrectly entered email addresses.

3. Accessing Your Pass

You can access your digital pass in the following ways:

• Through the confirmation email
• By logging into your account on the website
• By visiting the verification page with your payment ID

We recommend saving your QR code or keeping the email accessible on your phone.

4. Delivery Issues

If you do not receive your pass within 24 hours, first check your spam/junk folder.

If you still cannot locate your pass, contact our support team with your transaction ID.

5. Technical Requirements

To access and use your digital pass, you need:

• A smartphone with a working display
• Internet access to retrieve your pass
• Sufficient battery to display your pass at entry